VIVA Bahrain

Viva bahrain, the newest addition to Bahrain's Telecommunication world. Viva Started with amazing network coverage, perfect service, and attractive marketing strategies. Viva at some point had the opportunit
y to become Bahrains leading Telecom company, but that was in the past. Viva are the best at attracting a customer using extremely appealing marketing strategies. I was once one of viva's first customers during their start up, and was their customer for almost 3 years, and had more than 5 lines with them. During their start, any complain filed with viva would be taken seriously, and any opinion offered was cherished and appreciated. Viva customer service was considered to be the best for their politeness and their professionalism.

The Difference in marketing between batelco and viva...

after two years, viva ask me to take a new broadband package, supposedly because i would get a higher speed, and supposedly because i would get a new device. And I did take a newer package which costs more than my old package.  For the first 2 months with the new package, the average speed is around 14mbps on a 3G network, with excellent service. but just before viva launched their LTE service, i noticed a considerable drop in the download speed, from 14 to 0.88mbps. Even though the package contract states I would get speeds 'upto' 42mbps, but 0.88mbps is just ridiculous. Because I had faith in them, I waited for almost 2weeks hoping they would fix the issue, but the problem seemed to persist and not be resolved. They continued to stall and stall, and then finally after a constant 2 weeks of following up with viva, one of the representatives finally told me and I quote:" I apologise that we cannot meet your expectations, so if you are not happy, you may go and terminate the line"

The way that the customer representatives handled the situation was totally unprofessional, and may be the main reason why I am no longer a
viva customer. I terminated all 5 lines with viva, and I am on an anti-viva campaign as of the day that I terminated my lines. Viva is the worst. Viva bahrain service is ranked the worst. although they have appealing offers, but batelco's offers are also unbeatable. Viva offer one month of free LTE service, but Batelco offer 2 months free LTE service. Viva give people locked devices that can only be used with viva, but batelco use unlocked devices compatible with all carriers in bahrain. Viva vs. Batelco... batelco will always win. My suggestion to every one is simple, STAY AWAY FROM VIVA!

viva's arrogance is going to soon lead to there distraction. congratulations viva, you have lost one of your oldest customers, and will hopefully lose more, and take my word for it, you will. You never offered me any compensation of anykind for the trouble y

ou have caused, while batelco always offer a way to compensate for any problems we face. Good Job viva, keep up the bad service, and you will end up like zain bahrain.

Im not saying that batelco is perfect, but all I'm trying to say is viva, you have let me down and I am so shocked with the issue that has happened. We have an Arabic saying we always say, "the one eyed is always the king of the blind" and "stay with your crazy person, or else you will get the crazier". I made the mistake of choosing viva over batelco, but never again.

For the record, i will not just stop here, I am pursing a compliant with the TRA (telecomunication regulatory authority) and I will take this issue to the highest levels if i have to.